Books in category Business & Economics – Customer Relations

  • Your Call Is Not That Important to Us

    Your Call Is (Not That) Important to Us
    Emily Yellin

    Your Call Is (Not That) Important to Us is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings.

  • Chief Customer Officer

    Chief Customer Officer
    Jeanne Bliss

    This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience.

  • 101 Activities for Delivering Knock Your Socks Off Service

    101 Activities for Delivering Knock Your Socks Off Service
    Performance Research Associates

    Taking the unique position of seeing things from the customer’s perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class …

  • Up Close and Personal

    Up Close and Personal?
    Paul Gamble

    Based on worldwide research into CRM supported by IBM, Up Close & Personal? brings together the work of four leading experts in the field: Gamble, Stone, Woodcock and Foss.

  • Entrepreneur Anthony Robbins

    Entrepreneur: Anthony Robbins
    Think Maverick

    You’ll discover, maintain and grow any idea you have into your entrepreneur’s dream. * This is Tony’s guide when it comes to starting your own company and becoming the next Successful Entrepreneur!

  • Salesforce Service Cloud For Dummies

    Salesforce Service Cloud For Dummies
    Jon Paz, T. J. Kelley

    This book covers: Salesforce.com Service Cloud Basics Handling Customer Issues Improving Your Service Organization's Effectiveness Leveraging Your Organizational Knowledge Recognizing When It Takes a Community Measuring Contact Center …

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    Справочник рекламного агента. Все современные технологии продажи рекламных услуг
    Александр Назайкин

    В этой книге есть все, что нужно знать, чтобы эффективно продавать рекламные услуги: как проанализировать потребности …

  • Managing Knock Your Socks Off Service

    Managing Knock Your Socks Off Service
    Chip R. BELL, Ron ZEMKE

    This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face …

  • Suspending Suspicious Transactions

    Suspending Suspicious Transactions
    Klaudijo Stroligo, Horst Intscher, Susan Davis-Crockwell

    Seizure and confiscation of proceeds of crime, and funds intended to finance terrorism, are key objectives of the global initiative to combat money laundering and terrorism financing.

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    «Охота» на клиента. Продажи здесь и сейчас
    Владимир Якуба

    В данной книге автор представляет читателю практические технологии по работе с клиентами в области продаж – от подготовки до …

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