Books in category Business & Economics – Customer Relations

  • Managing Sales Professionals

    Managing Sales Professionals
    Joseph P. Vaccaro

    This book is designed for sales managers as they make decisions and solve problems on a day-to-day basis.

  • The Effective Manager s Handbook for Customer Service Success

    The Effective Manager’s Handbook for Customer Service Success
    Edward D. Gagnon, Gregory D. Ward

    Every company in the world can improve its customer service. This book, in your hands, can help you begin Improving Your Bottom Line by Improving Your Customer Service…today!

  • Customer Service Handbook

    Customer Service Handbook
    Valerie H. Lunden

    This book discusses the why, when and how to offer customer service (the right way).

  • Dangerous Customer Service

    Dangerous Customer Service
    Impact Innovation

    Dangerous Customer Services provides real help for real people in the real world. This is a guide for managers on the realities and practicalities of great customer service.

  • Defusing Hostile Customers Workbook Third Edition2010

    Defusing Hostile Customers Workbook (Third Edition2010)
    Robert Bacal

    This third edition (2010) is a unique blend of science and art not available anywhere else, and is based on the input of thousands of government employees over two decades.

  • Atenci├ n telef├ nica en ingl├ s

    Atenci├│n telef├│nica en ingl├ęs

    Contactar con alguien por tel├ęfono. Listening. Expresiones ├║tiles 3 Tema 4. Dar y recoger mensajes telef├│nicos. Aspectos telef├│nicos (ofertas y peticiones, citas y planes). Abreviaturas utilizadas. Listening. Expresiones ├║tiles 4

  • The Compliance Business and Its Customers

    The Compliance Business and Its Customers
    E. Kasabov, A. Warlow

    This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.

  • The Real Time Contact Center

    The Real-Time Contact Center
    Donna Fluss

    "The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.

  • From Cellmates to Soulmates

    From Cellmates to Soulmates
    Mark W. Heisler, Suzanne Baldino Jones

    This book is about customer relationship management, just not in the typical sense.

  • Building on SugarCRM

    Building on SugarCRM
    John Mertic

    This concise book provides a thorough overview of the development tools and APIs available in SugarCRM 6.2, showing both developers and nondevelopers alike how to use them to build a sample application step-by-step.

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